Telecom & Utilities

Deflect the routine, resolve the rest

Answer plan, billing and outage questions from your knowledge, check account status via secure connectors, and escalate complex issues with full context.

Plans & billing

Answers plan, pricing and billing questions from your content.

Status & outages

Shares current status and known issues to cut inbound volume.

Smart escalation

Hands complex cases to your team with an AI-written summary.

Live data, safely

Answers from your real systems

Torbie connects to what you already run and answers with real, live data — while only ever seeing the exact fields you allow. Everything else is denied by default.

torbiechat.com
Where's my order TB-1001?
🔐 order_status_lookup(order="TB-1001")

Your system returns · allowlisted

statusOut for delivery
carrierRoyal Mail
etaToday by 6pm
customer_emailblocked
internal_notesblocked
🤖
Your order TB-1001 is out for delivery and arrives today by 6pm with Royal Mail. 📦

Telecom & Utilities — common questions

Yes — connect your system with an allowlisted connector and it answers live, exposing only the fields you permit.

It resolves common plan, billing and status questions instantly and escalates the rest with full context.

Everything you need, built in

Loved by Telecom & Utilities teams

Placeholder testimonials — replace with real quotes.

★★★★★

"Torbie answered most of our chats from day one — our inbox is finally calm."

Alex R.
Founder, SaaS
★★★★★

"Setup took ten minutes and it just works. Customers love the instant replies."

Jordan M.
Owner, E-commerce
★★★★★

"Our team finally sleeps — the AI covers nights and captures every lead."

Priya S.
Manager, Hospitality

Ready to help your telecom & utilities customers?

Start free today. Your AI agent is live before your coffee gets cold.

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