SaaS

Deflect support tickets, keep customers happy

Torbie answers product and billing questions from your docs, checks account status via your API, and escalates the rest to your team.

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Docs-trained

Crawls your help centre and answers from it — accurately, with honest "I don't know" when needed.

Account lookups

Checks plan or subscription status via a secure, allowlisted connector.

Smart escalation

Hands complex issues to your team with full context and an AI-written summary.

Live data, safely

Answers from your real systems

Torbie connects to what you already run and answers with real, live data — while only ever seeing the exact fields you allow. Everything else is denied by default.

How connectors work →

torbiechat.com

Where's my order TB-1001?

🔐 order_status_lookup(order="TB-1001")

Your system returns · allowlisted

statusOut for delivery

carrierRoyal Mail

etaToday by 6pm

customer_emailblocked

internal_notesblocked

🤖

Your order TB-1001 is out for delivery and arrives today by 6pm with Royal Mail. 📦

SaaS — common questions

Yes — build a connector to your API and Torbie answers with live account data, only the fields you allow.

It resolves common questions instantly and escalates the rest, so your team focuses on the hard ones.

Ready to help your saas customers?

Start free today. Your AI agent is live before your coffee gets cold.

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